Terms of Service

1. What the service is

SwitchTasker answers a business's calls, texts, WhatsApp messages and emails using a language model configured by that business. It can answer questions from knowledge the business provides, check a connected calendar for free times, record appointment requests and capture enquiries, and hand over to a person.

It records appointment requests. It does not make bookings on anyone's behalf. A request is only an appointment once someone at the business confirms it. Nothing in the product tells a caller they are booked, and you should not tell them so either.

2. An AI writes the answers

Replies are generated by a language model. It can be wrong. It can misunderstand a question, state something inaccurate, or answer outside what you intended, and no configuration removes that risk entirely. You are responsible for what your AI employee says to your customers, in the same way you would be responsible for a member of staff.

You must not use the service for:

• emergency, crisis or medical triage of any kind;
• giving medical, legal or financial advice that a person would otherwise be required to give;
• anything where a wrong or missed answer causes harm a person would have prevented.

Review what your employee is configured to say before publishing it, and tell your customers that an AI is answering to whatever extent your industry requires.

3. Recording calls is your decision, and your responsibility

Call recording is off by default. If you switch it on, the service speaks a disclosure to the caller before the greeting, and you can edit that wording.

Australian law on recording a conversation differs between states and territories, and some require the consent of every party rather than notice to them. Providing the switch and the default wording is not legal advice, and our wording is not a guarantee of compliance anywhere. Deciding that you may lawfully record, and that your disclosure is adequate where you and your callers are, is your responsibility.

4. Your content and your knowledge base

You keep ownership of everything you put into the service and everything your customers say to it. You grant us only the permission needed to run the service for you — to process a conversation, generate a reply, and store the record you asked us to keep.

We do not inspect the documents you upload or the pages you ask us to crawl. You are responsible for having the right to use that material, and for what it causes your AI employee to say.

5. Text messages

You are the sender of record for messages sent from your number. The service honours STOP and HELP automatically, as carrier rules require, and an opted-out number receives no further messages. You must not use the service to send unsolicited marketing, which the Spam Act 2003 (Cth) prohibits.

6. Plans, billing and cancellation

• Plans are billed monthly in advance, in Australian dollars, through Stripe. We never see your card details.
• Your plan limits how many AI employees you may have. That limit is enforced when you create one.
• You can cancel at any time. Cancellation takes effect at the end of the period you have paid for; we do not refund part of a month.
• If a payment fails we do not immediately cut you off. Your plan continues while the card is retried, because a bounced card should not take your workforce away mid-week. If the subscription is cancelled outright, your account moves to the free tier.
• We will give at least 30 days' notice by email before changing a price.

7. What we owe you

We will provide the service with reasonable care and skill. We do not promise a specific uptime, and you should not treat SwitchTasker as the only way your customers can reach you. The service depends on providers we do not control — telephony, email delivery and the language model — and an outage at any of them can interrupt it.

Nothing in these terms excludes any guarantee that cannot lawfully be excluded under the Australian Consumer Law. Where we are permitted to limit liability, we limit it to re-supplying the service or refunding what you paid for it in the three months before the claim. We are not liable for business lost because a call was missed, answered incorrectly, or answered when you would rather it had not been.

8. Suspension and termination

You may close your account at any time. We may suspend an account that is being used unlawfully, that is causing harm to callers, or whose payment has been cancelled — and other than in an emergency, we will tell you why first and give you a chance to put it right.

On closure you can export your conversation history, and we delete your data other than what we must keep: records of who changed what, and the list of numbers that have opted out of messages.

9. Privacy and data processing

Our Privacy Policy explains what is collected and who receives it, including that conversation content is sent to OpenAI in the United States to generate each reply. Where you need a written data processing agreement for your own compliance, ask us and we will provide one.

10. Changes to these terms

We will email you at least 30 days before a material change takes effect. If you do not accept it, you may cancel before it applies.

11. Governing law

These terms are governed by the laws of Australia, and the courts of Australia have jurisdiction over any dispute arising from them.

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